Apple Childcare Vouchers Ltd – Privacy and Cookies Policy


Your privacy is important to Apple Childcare Vouchers Limited. This policy explains what personal data Apple Childcare Vouchers Limited collects from you, through our interactions with you and through our offers and products, and how we use that data.


Please read this policy to understand how your personal information will be treated. This policy may change from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this policy.


Apple Childcare Vouchers Limited can be contacted by emailing or by writing to Apple Childcare Vouchers Limited, Alexandra Court, Carrs Road, Cheadle, Cheshire, SK8 2JY. Alternatively, you can telephone on 0345 6029459.


  1. Who are Apple Childcare Vouchers?


Apple Childcare Vouchers provide a number of different employee benefits to employers who pass on to their employees. Currently Apple Childcare Vouchers provider childcare vouchers, workplace nursery partnerships, a discount shopping portal, life and medical insurance and health and wellness products and services such as mindfulness and nutritional advice in the workplace.  Our website, is an integral part of our service which aims to provide employers with many employee benefits through one site / or one contact point. Our registered address is, 1 City Road East, Manchester, M15 4PN and our trading address is, Alexandra Court, Carrs Road, Cheadle, Cheshire, SK8 2JY. Our company registration number is 10928489.


  1. How do Apple Childcare Vouchers collect information from you?


We obtain information about you when you use our website, for example when you enquire about a specific employee benefit. We also collect information when:

  • you register to any of our products or services;
  • you sign up for our newsletters;
  • you complete one of our surveys;
  • you speak to any of our team;
  • you enter into any of our competitions;
  • You complete a contact form.


We will also collect your personal information when we use cookies. Please see our Cookies Policy below.


  1. What type of information do Apple Childcare Vouchers collect from you?


The personal information we collect might include your name, address, email address, telephone number, IP address, dietary requirements (which may disclose your religious beliefs), special requirements (such as relating to any disability or medical condition which may affect chosen arrangements) and information regarding what pages are accessed and when.


Every time someone visits our website monitor IP addresses, how long that user spent on the site and which parts of it they looked at. This information is collected to help us diagnose problems and administer our system. We do not normally link IP addresses to anything personally identifiable, which means that you remain anonymous.


Some of the information we collect (such as about health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.


You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.


  1. How do Apple Childcare Vouchers use your information?


We may use your information to:


  • process and complete registrations that have been submitted;
  • to respond to any enquires that you have submitted;
  • providing our customers with a personalised service;
  • dealing with entries into a competition;
  • notify you of any changes to our services;
  • send you communications which you have requested and that may be of interest to you such as information about special offers, promotions and monthly newsletters;



  1. How long do Apple Childcare Vouchers Travel keep your information for?


We will retain Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Please note that we have a variety of obligations to retain the data that you provide to us, including to ensure that our packages transactions can be appropriately processed, to help identify fraud and to comply with anti-money laundering and other laws and rules that apply to us and to our financial service providers. Accordingly, even after your booking or enquiry we will retain certain data to meet our obligations. There may also be residual data that will remain within our databases and other records, which will not be removed.


We may store and use your personal details for future marketing purposes (for example, emailing you our newsletter). All details you give us in connection with your registration will be kept but we will use only names and contact details for marketing purposes unless you have indicated that you do not wish us to do so.

  1. Who has access to your information?


We will not sell or rent your information to third parties.


We will not share your information with third parties for marketing purposes.


Third Party Service Providers: We may pass on your information to our third-party service providers (suppliers) who could be outside of the UK/EEA for the purpose of completing the service requirement. However, when we use third-party service providers (suppliers), we disclose only the personal information that is necessary to deliver the service. The third-party service provider is also required to keep your information secure and not to use it for their own direct marketing purposes. Please be assured that we will not release your information to third parties beyond the Apple Employee Benefit network unless you have requested us to do so, or we are required to do so by law, for example, by court order for the purpose of prevention of a fraud or other crime.


We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or it we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


We may need to disclose your information where required by law, where such a request is made by a legal authority.


We may also disclose information to organisations who act as “data processors” on our behalf, or to other organisations that perform business functions on our behalf. These functions include administration, providing services (and contacting you where necessary), customer care, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.


  1. Your choices


You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about exciting new offers, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.


If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at Apple Childcare Vouchers Limited, Alexandra Court, Carrs Road, Cheadle, Cheshire, SK8 2JY or by email at

You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your arrangements.

Subscribers can opt out of receiving further information from us at any time.  You will also be given a fast and easy option of opting out on all communications. Email us at to unsubscribe.



  1. How you can access and update your information


You have the legal right, in accordance with the Data Protection Act 1998 to ask us to supply you with a copy of the personally identifiable information that we hold about you at any time (for which we may charge an administrative fee). We aim to respond to you within 21 days from the date of request. You may also make enquiries about the accuracy of personally identifiable information previously submitted to us, or request to have outdated information removed or inaccurate information updated. If you do change email address, or if any of the other information we hold is inaccurate or out of date, please email us at: or write to us at: Alexandra Court, Carrs Road, Cheadle, Cheshire, SK8 2JY. Alternatively, you can telephone on 0345 6029459.


  1. Security precautions in place to protect the loss, misuse or alteration of your information


We have taken all reasonable steps to have appropriate security measure in place to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees who need the information to perform a specific job are granted access to personally identifiable information.


Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. We exclude our liability for personal data lost in transmission to the website. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

  1. Profiling

    We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
  2. Links to other websites

Our website may, from time to time, contain links to and from the websites of our partners, suppliers and affiliates. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


  1. Apple Employee Benefit’s policy on collecting data from children


It is highly important to protect the privacy of children on-line and encourage parents and guardians to spend time on-line with their children to participate in and monitor their online activities.


We do not collect data from children under the age of 16, even with parental consent.


We recommend that parents/guardians regularly check and monitor their children’s use of email and other online activities.


Cookies Policy

Please note that in order for us to provide you with optimum service, we use ‘Cookies’ on our website.


What are cookies?


A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.


Two types of cookies are used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).


Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.


By using our website with your browser settings adjusted to accept all cookies, we will take this to mean that you want to use our products and services, and that you consent to our use of cookies and other technologies as described in this Policy.


Browser settings: Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser's settings, but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies.


We use the following types of cookies on our website:


Category 1: strictly necessary cookies


These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.


Category 2: performance cookies


These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.


Category 3: Functionality Cookies


These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).


Category 4: Targeting or Advertising Cookies


These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.


By using our website, you agree that we can place these types of cookies on your device.


Further information


To find out more information about cookies, please visit


Protecting your information

We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.


External Links

Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only.  Links to other websites and any information collected by these sites are not covered by this privacy statement.



To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.


Updates and Changes

As our privacy statement may change due to developments in the law we encourage you to re-read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this Policy will be either posted on our website, brochure and/or made available on request.


Last Updated: October 2019 

Should you have any questions or queries regarding this Privacy and Cookies Policy please feel free to contact us at or alternatively by calling 0345 602 9459.